Our Policies & Procedures

At UK PMU Academy, we believe transparency builds trust — and we’re proud to be completely open about how we run our business.
Our policies and procedures are designed to protect our students, clients, models, and team members while keeping our academy running smoothly, safely, and to the highest professional standards.

You’ll find everything you need right here — from health & safety and student etiquette to data protection and our confidence guarantee.
Simply click on the relevant button below to view the policy you’d like to read.

If you have any questions, or you’re unsure which policy applies to you, please don’t hesitate to reach out. Our team is always happy to help and guide you 💖

Terms and conditions
Quality assurance policy
Learner induction policy
Health and safety policy
GDPR policy
Equality and diversity policy
Complaints procedure
Refund Policy
Training Cancellation Policy
Client Cancellation Policy
Infectious Illness Policy (COVID ect)
Confidence Guarantee
Lifetime Access
Student Etiquette
Bullying & Harassment
Payment Plans

Important Notice

At UK PMU Academy, we regularly review and update our policies to ensure they reflect current legislation, industry standards, and best practice within the permanent makeup and training sector.

We reserve the right to update or amend any policy at any time without prior notice.
The most up-to-date versions will always be available on this page, within the Skool learning platform, and in our academy policy folder.

By enrolling in a course, modelling, or booking a treatment with us, you agree to abide by the most current versions of all academy policies and procedures.