Cancellations, Rescheduling & Illness Policy
At UK Permanent Makeup Experts, our courses are delivered in small, high-support groups. Each training date involves pre-booked tutors, models, and resources — so last-minute changes have a real impact on the academy schedule and costs.
To keep things fair and transparent for all students, please read the policy below carefully before booking 👇
Rescheduling or Cancelling Your Training
We completely understand that unforeseen circumstances can arise, but please provide as much notice as possible if you need to amend your training date.
14+ days’ notice (in writing): you may reschedule to the next available date at no charge (subject to availability).
Within 14 days of your training date: the day cannot be rescheduled without a £250 rebooking fee to cover tutor, model and admin costs.
Within 48 hours or no-show: the session is forfeited in full and cannot be rescheduled without full course payment for that section of training.
This applies in all circumstances, including illness, childcare issues, travel disruption, or emergencies. Every last-minute cancellation still incurs staffing, model and adminitration costs for the academy.
Illness & Contagious Conditions (COVID / Flu / Norovirus etc.)
Please do not attend if you are unwell or have symptoms of a contagious illness (COVID, flu, fever, vomiting/diarrhoea, cold sores, coughs, or open skin infections).
If you are symptomatic, you must not enter the academy under any circumstances.
Our standard cancellation policy still applies — if illness occurs within the 14-day window, the day cannot be rescheduled without a £250 rebooking fee, and if within 48 hours, a full course payment will be required to book a new date for that section of training.
This protects our tutors, students, and models and keeps training safe and consistent for everyone.
Our Commitment to You
We don’t offer refunds once theory access has been granted, but we do guarantee your confidence.
If you’ve completed your full training and need extra support before taking paying clients, we’ll invite you back for coaching or model days or even a full course retake if needed — completely free of charge. We will contiinute to support you to feel fully confident.
We’re here to help you succeed while maintaining fairness and professionalism for every student.
Please Note
By booking, you confirm that you have read and agreed to these terms.
Travel and accommodation costs are not covered by the academy if you cancel or reschedule.
If the academy ever needs to postpone training (e.g. tutor illness or emergencies), your day will be moved to the next suitable date at no extra cost.